Eagle House, 7 Philips Road, Rayne, Essex, CM77 6DB

Leadership & Management Training Course

Training Effective Leaders & Managers

Why train your leaders and managers?

Good leaders and managers are critical to the effective operation of any business. They need to have the competence and the confidence to lead those working for them by example, communicating with and inspiring them to engage in the corporate vision and achieving the organisation’s business goals.

In our experience over the last 25 years, most leaders and managers are promoted on the basis of their technical competence. There seems to be an assumption that this will be enough to make them an effective leader or manager. Sadly, many people promoted into these positions do not fulfil their potential.

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Leadership and Management Training Course

An effective leader or manager can have a huge impact on:

  • Productivity
  • Employee engagement
  • Staff retention
  • Decision making
  • … and ultimately
  • The bottom line!

Without the necessary leadership and management skills, the transition from being a team member to leader or manager can be a difficult one. While moving up the ladder in an organisation, it is essential to have the necessary skills which can be acquired through attending our leadership and management training course to enhance both competence and the confidence to use the new skills and behaviours.

What is our leadership and management training course about?

In a bid to reduce costs some organisations attempt to have one experienced leader or manager train a new one. In practice this strategy is often ineffective because, unless the manager in question has been trained how to train the process will not produce the desired results.

While the development of great leaders is obviously a critical success factor for organisations in today’s challenging business environment, it is often the front-line managers who have the most contact with front-line employees; the people who are critical to the execution of an organisation’s vision and strategy through their day-to-day operations.

While ad hoc training days are better than no training, a more effective development strategy is to design a comprehensive and integrated leadership and management training programme that covers key topics including:

Leadership and Management Training
01.
The role and skills of leadership
02.
Communications skills
03.
Performance management
04.
Time management
05.
Coaching skills
06.
Giving effective feedback
07.
Appraisal skills
08.
Decision making and creative problem solving
09.
Managing change
10.
Building a cohesive team
11.
Developing a culture of accountability
12.
Presentation skills
13.
Interpersonal influence
14.
Project management
15.
Strategic thinking
Leadership and Management Training Programme

How is our leadership and management training structured?

Our leadership and management training programmes are designed to meet your specific requirements. They are built after meeting with you and your delegates to identify the subjects that need to be included if we are to ensure you get a positive return on your training investment. You can learn more about the Eagle Process here.

Once the design has been agreed with you, we begin the delivery of the leadership and management training course. Our delivery style is highly challenging and highly supportive. It uses a variety of learning methodologies because we know that delegates have different learning preferences. At the conclusion of the programme we recommend that the delegates complete a workplace project that demonstrates:

  • What they have learned
  • How they have applied their learning
  • What benefit there has been for them, their team and your company from the training

LEADERSHIP & MANAGEMENT
Frequently Asked Questions

In spite of research indicating that managers who receive training are more effective in their roles, few companies actually provide it. All too often individuals are promoted into a management role because of their technical competence, given a pat on the back, a short pep talk and told to “let me know if you have any problems.”

You wouldn’t want your doctor or auto mechanic to “wing it” this way. Not too many managers have to make life-or-death decisions but their actions do have a direct effect on the careers, livelihoods and day-to-day happiness of the people that they manage.

So, management training is a training activity that focuses on improving a delegate’s skills as a manager. While there might potentially be some technical element to it, there may be more emphasis on ‘soft skills’, such as communication and empathy, which enable better team work and more progressive relationships with the people they manage.

Again, this will depend on the specific needs of our client that we identify during our free-of-charge diagnosis session. As I mention elsewhere, most of our programmes focus on what are termed as ‘soft skills’. These include such topics as communication skills, motivating a team, personal influence, delegation and time management. But we also cover ‘harder’ issues such as decision making and problem solving, building a culture of accountability and managing change.

Management training can directly impact company morale as managers feel more valued, important and secure in a position where their organisation is investing money on their development. Also, one of the ‘hidden’ benefits of management training programmes is the opportunity to bring managers together. This allows them to get to know their peers and to learn about the problems that face them. It can also help to create a management team dynamic.

When we design and deliver any management training for either upcoming or existing managers, the goal is always to increase their competence and their confidence. Then, as their confidence increases, so does their ability to get more from the people in their teams by actually using the skills they have learned on the training programme and managing them in a more effective way. In this way the manager has a huge impact on employee engagement and retention, motivation, productivity and, ultimately, the bottom line.

There are many types of management training. There are obviously different ways of delivery. With the COVID-19 crisis in full flow, some companies are expanding their use of online training using Zoom, Microsoft Teams, Skype and Google Hangouts for example. These platforms have come a long way in recent years, including the development of breakout rooms for delegates. There are obvious advantages to delivering management training in this way; including cost and time.

While we can utilise online training for our clients, most of our management training has been delivered in face-to-face group situations. I really like the opportunity this setting allows for discussion and ‘seeing the colour of their eyes’!

The other differentiation of management training is that between ‘open’ programmes delivered to groups of delegates from different companies and an ‘in-house’ programme. The latter has the advantage of being able to tailor the content to suit the requirements and the culture of the client; which is why we have focused on this type of programme for over 20 years.

Leadership training can take two fundamental forms. Our programmes work with people who have been identified as ‘leaders of the future’ or who have just taken their first steps in the critical role of being a leader. We also work with experienced leaders who want to continue their development by exploring the latest thinking and models.

As with all of our training programmes, our leadership training is always designed to meet the specific requirements of the clients that we work with. That said, there are some ‘usual suspects’ that we focus on in most of our leadership training programmes. These include:

  • Exploring the context of leadership
  • Defining what leadership is
  • Dispelling some of the myths of leadership
  • Exploring the history of leadership
  • The key models of leadership and how they can be applied
  • Identifying examples of great leaders and the skills and characteristics that made them great

We begin by recognising that an effective leader can have a huge impact on an organisation in terms of the productivity of its people, employee engagement, staff retention and, ultimately, the bottom line. A well structured and integrated leadership training programme can assist a person’s transition into what is an incredibly challenging role.

One of the benefits of our leadership training programmes is that delegates develop a deeper understanding of what it means to be a leader as well as providing them with the necessary skills to engage people. Developing leadership skills in this way also helps to build confidence in others and paves the way for future inspirational leaders.

In today’s dynamic business environment, challenges can arise at any time and an effective leader needs to be able to respond to those challenges with intelligence, strategy, and expertise. Our leadership training programmes allow the delegates to think deeply about what being a leader means to them.

Because they allow the delegates a chance to step away from their day to day activities, leadership training also offer the opportunity to clarify their vision as a leader and how they can communicate that vision and align their people to it in a way that engages and motivates them.

Finally, training leaders can offer delegates insights on how to pick a good team, how to build a team capable of delivering their vision for their team or the organisation.

This is an interesting question. For many years it was thought that some people were born leaders. They were usually the rich and titled or those born into great military families. We believe that while some people have a potential head start in their leadership development, it is possible to develop great leaders through leadership development and training programmes. For us the important thing is that delegates get an opportunity to understand what being a leader is all about and to explore their leadership style to identify its strengths and also areas that they need to work on.

This refers to a model that we use in many of our training programmes. It is called ‘logical levels’ and in the case of leadership training it examines:

  1. In what environment do you lead?
  2. What behaviours do you use to be a leader?
  3. What skills and capabilities do you draw upon when you are leading?
  4. What do you believe and value about being a leader?
  5. What is your identity as a leader?
  6. What is your purpose when you are being a leader?

The process that we take delegates through is often described as enlightening as it goes deeper than just looking at the skills of leadership and gets them thinking about where leadership starts. We often say that leadership is like charity in that it begins at home and this process helps them to understand themselves in order to lead themselves first and others second.

If what you have read here sounds interesting to you and you feel it would make sense to have a conversation about the Service Advantage Programme, please contact us and we will call to arrange a convenient date and time with you.
What do people say about
the Leadership and Management training Programme?
1
Kelli Caskey
Premier Foods (Rugby)

When I heard I was on yet another training course, I had a negative view and thought it would be a waste of time like previous courses I have attended. How I was proved wrong! The course content was mind-blowing and made me realise things about myself that I had never considered before. The skills I have learned are truly helpful in work and my personal life and has made me look at things in a different light

David Anderson
Divisional Director, Blaupunkt

I call it pure genius. The course was unlike any other I have experienced. What did it do? In short it opened everyone’s eyes to themselves and also to their interaction with others. The effect was remarkable – their behaviour changed, their work and private lives improved and stress levels decreased overnight.

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