Why train your managers?
Good managers are critical to the effective operation of any business. They need to have the competence and the confidence to lead those working for them by example, communicating with and inspiring them to engage in the corporate vision and achieving the organisation’s business goals.
In our experience over the last 25 years, most managers are promoted on the basis of their technical competence. There seems to be an assumption that this will be enough to make them an effective manager. Sadly, many people promoted into these positions do not fulfil their potential.
An effective manager can have a huge impact on:
- Employee engagement
- Staff retention
- Decision making
- … and ultimately
- The bottom line!
Without the necessary leadership and management skills, the transition from being a team member to manager can be a difficult one. While moving up the ladder in an organisation, it is essential to have the necessary management skills which can be acquired through attending our management training course to enhance both competence and the confidence to use the new skills and behaviours.
What is our management training course about?
In a bid to reduce costs some organisations attempt to have one experienced manager train a new one. In practice this strategy is often ineffective because, unless the manager in question has been trained how to train the process will not produce the desired results.
While the development of great managers is obviously a critical success factor for organisations in today’s challenging business environment, it is often the front-line managers who have the most contact with front-line employees; the people who are critical to the execution of an organisation’s vision and strategy through their day-to-day operations.
While ad hoc manager training days are better than no training, a more effective development strategy is to design a comprehensive and integrated management training course that covers key topics including:
The role and skills of leadership
Giving effective feedback
Decision making and creative problem solving
Building a cohesive team
Developing a culture of accountability
How is our management training course structured?
Our management training programmes are designed to meet your specific line managers requirements. They are built after meeting with you and your delegates to identify the subjects that need to be included if we are to ensure you get a positive return on your training investment. You can learn more about the Eagle Process here.
Once the design has been agreed with you, we begin the delivery of the management training course. Our delivery style is highly challenging and highly supportive. It uses a variety of learning methodologies because we know that delegates have different learning preferences. At the conclusion of the management training programme we recommend that the delegates complete a workplace project that demonstrates:
- What they have learned
- How they have applied their learning
- What benefit there has been for them, their team and your company from the training
Frequently Asked Questions
In spite of research indicating that managers who receive training are more effective in their roles, few companies actually provide it. All too often individuals are promoted into a management role because of their technical competence, given a pat on the back, a short pep talk and told to “let me know if you have any problems.”
You wouldn’t want your doctor or auto mechanic to “wing it” this way. Not too many managers have to make life-or-death decisions but their actions do have a direct effect on the careers, livelihoods and day-to-day happiness of the people that they manage.
So, management training is a training activity that focuses on improving a delegate’s skills as a manager. While there might potentially be some technical element to it, there may be more emphasis on ‘soft skills’, such as communication and empathy, which enable better team work and more progressive relationships with the people they manage.
Again, this will depend on the specific needs of our client that we identify during our free-of-charge diagnosis session. As I mention elsewhere, most of our programmes focus on what are termed as ‘soft skills’. These include such topics as communication skills, motivating a team, personal influence, delegation and time management. But we also cover ‘harder’ issues such as decision making and problem solving, building a culture of accountability and managing change.
Management training can directly impact company morale as managers feel more valued, important and secure in a position where their organisation is investing money on their development. Also, one of the ‘hidden’ benefits of management training programmes is the opportunity to bring managers together. This allows them to get to know their peers and to learn about the problems that face them. It can also help to create a management team dynamic.
When we design and deliver any management training for either upcoming or existing managers, the goal is always to increase their competence and their confidence. Then, as their confidence increases, so does their ability to get more from the people in their teams by actually using the skills they have learned on the training programme and managing them in a more effective way. In this way the manager has a huge impact on employee engagement and retention, motivation, productivity and, ultimately, the bottom line.
There are many types of management training. There are obviously different ways of delivery. With the COVID-19 crisis in full flow, some companies are expanding their use of online training using Zoom, Microsoft Teams, Skype and Google Hangouts for example. These platforms have come a long way in recent years, including the development of breakout rooms for delegates. There are obvious advantages to delivering management training in this way; including cost and time.
While we can utilise online training for our clients, most of our management training has been delivered in face-to-face group situations. I really like the opportunity this setting allows for discussion and ‘seeing the colour of their eyes’!
The other differentiation of management training is that between ‘open’ programmes delivered to groups of delegates from different companies and an ‘in-house’ programme. The latter has the advantage of being able to tailor the content to suit the requirements and the culture of the client; which is why we have focused on this type of programme for over 20 years.
the Management training Programme?
When I heard I was on yet another training course, I had a negative view and thought it would be a waste of time like previous courses I have attended. How I was proved wrong! The course content was mind-blowing and made me realise things about myself that I had never considered before. The skills I have learned are truly helpful in work and my personal life and has made me look at things in a different light
I call it pure genius. The course was unlike any other I have experienced. What did it do? In short it opened everyone’s eyes to themselves and also to their interaction with others. The effect was remarkable – their behaviour changed, their work and private lives improved and stress levels decreased overnight.